Shipping & Return Policy

Thank you for shopping with Jujus Collection. We want you to be fully satisfied with your purchase. If for any reason you are not entirely happy with your order, here is our returns and refunds policy (“Policy”) describing how returns, exchanges and refunds are handled.

1. Eligibility for Returns

  • You must notify us within [X] days of receipt of your purchase (for example within 7 days) if you wish to return an item.

  • The product must be unused, in its original condition, with all original tags, packaging and accessories intact.

  • Certain items may not be eligible for return (e.g., underwear/undergarments, perfumed items, final sale items) for hygiene or safety reasons — please check the specific listing.

  • The return shipping cost (and any customs/duties) is your responsibility unless the product is faulty or we shipped in error.

2. How to Initiate a Return

To start a return, you must contact us at [Insert Contact Email] with your order number, item name and reason for return. We will provide you with return instructions. Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

3. Refunds & Exchanges

  • If your return is approved, we will process your refund to your original payment method within [X] days (for example 14 days).

  • If you requested an exchange and the item is available, we will ship the replacement once the original item has been returned and received.

  • Shipping costs for exchanges are subject to our discretion; you may be asked to pay for shipping of the replacement item unless the exchange is due to our error or product fault.

4. Faulty or Wrong Items

If you receive a defective, damaged or incorrect item, please contact us immediately. We will arrange for you to return the item (at our cost) and will either replace it or refund your full purchase price including original shipping.

5. Cancelling Orders

Before your order has been dispatched, you may cancel it by contacting us. Once an item has been dispatched or delivered, the standard returns policy applies. Some items cannot be cancelled once shipped.

6. Changes to This Policy

We may update this Policy from time to time. We will post the updated date and the revised version on our website. Your continued use of the Site after any such changes indicates acceptance of those changes.

7. Contact Us

If you have any questions or concerns about this returns policy, please contact us